Senior Client Support Partner

The Opportunity

• Support and mentor a growing team in a high-demand service area
• Play a key role in delivering quality, person-centred aged care services
• Join a purpose-driven organisation experiencing strong growth

At HenderCare, we’re expanding to meet increasing demand and ensure older Australians have every opportunity to live independently and with dignity. We’re seeking an experienced Senior Client Support Partner to join our team and play a key role in supporting both clients and team capability.

This is an exciting opportunity to step into a senior role where you will lead by example, support complex client needs, and contribute to service improvement as the business continues to grow.

Take your next step with HenderCare.

About the Role

Reporting to the Operations Manager, you will deliver high-quality case management while supporting team capability and service consistency across the Client Support Partner function.

• Service Delivery: Coordinate and manage the delivery of Support at Home packages, ensuring services are tailored, responsive, and aligned to client goals.
• Client Management: Conduct comprehensive assessments, develop care plans, and support clients to navigate My Aged Care and related services.
• Complex Case Support: Manage more complex client needs, providing guidance and escalation support to team members where required.
• Financial Oversight: Monitor individual budgets to ensure effective utilisation of funding and alignment with client outcomes.
• Stakeholder Engagement: Build strong relationships with clients, families, providers, and internal teams to ensure high-quality service delivery.
• Team Support & Capability: Provide informal mentoring and guidance to Client Support Partners, supporting consistency, quality, and development across the team.
• Quality & Improvement: Contribute to continuous improvement initiatives and ensure services align with organisational standards and compliance requirements.

Our Ideal Candidate

You are an experienced and confident Client Support Partner with strong case management capability and a passion for supporting both clients and colleagues. You thrive in a fast-paced environment and bring a proactive, solutions-focused approach.

You also bring:

• Experience in aged care case management, including Support at Home or Home Care Packages
• Demonstrated ability to manage complex client needs and competing priorities
• Strong knowledge of My Aged Care and community-based services
• Excellent communication and stakeholder engagement skills
• Ability to mentor and support others in a team environment
• Strong problem-solving skills, sound judgement, and attention to detail
• Commitment to delivering high-quality, person-centred care

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

• Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support

• Grow your career: We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.

• Connected, Supportive Team Culture: Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered.

• Flexible Working Arrangements: We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.

• Benefits: Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and a work laptop.

At HenderCare, we don’t just fill roles—we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:
 

• Update your profile and apply through SEEK or via our career's website.

• Attach a current Resume/CV.

• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

If you have any questions please email careers@hendercare.com.au

Please do not email applications